Why is my payout delayed?

For security reasons pool uses two wallets – hot and cold.

The funds immediately available for payouts are kept in the hot wallet. This wallet has a quite low balance for security reasons and when it becomes empty, the pool administrator has to load it from the cold storage – a highly secured offline computer that keeps pool's coins.

Because of the fact that loading from the cold storage cannot be automated and only very limited number of people have an access to the cold wallet, this process can cause a few hours delay in sending the reward to user's wallet.